Anonymous
map-marker Cartago, Cartago
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#3946624 
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Reservation

I will be in NYC from October 5 to October 12, 2022. I'm looking for a cot. 1 room, 2 people (me & wife), trip for academic reasons. I'm a Senior, handicapped, attending a conference. Ricardo Russo, Ph.D.
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Maria M Ayc

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 Verified Reviewer | map-marker Manhattan, New York
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#1864364 
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Refund reservation coronavirus

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3.0
I made a reservation but due the coronavirus I called the hotel and I canceled the room. I explained the problem with the virus and the person on the phone confirmed that, I am going to receive my money.(refund) Now I checked my bank and I do not have any refund. The cost for the room was $70 and I have a charge for $125,54. This is the Confirmation room #CI34THEP My itinerary number is 19811B143**** Dates: Wed, Mar 11, 2020 Thu, Mar 12, 2020 (1 Night)
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Preferred solution: Full refund

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Leticia L Djy
map-marker New York, New York
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#1396259 
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Wrongly charged in my credit card.

I'm from Brazil and I visited New York and stood in Hotel Pennsylvania. I bought the plane ticket and the reservation in the hotel with a brazilian company. Arriving in the hotel to do the check-in, the receptionist said she couldn't find my reservation, so she said it was necessary to book another room. She passed my credit card and a few minutes later she found my original reservation. She said she was reversing the purchase in my credit card and I trusted her. Back in Brazil I was surprised with the credit card bill, the purchase hasn't been reversed! I called the hotel (an international phone call) and could only talk to the reception, never got to talk to the accounting section. I also emailed the accounting section but I never got an answer. I was jeopardized in US$200,00! I'm still waiting for an answer!
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$241
Reason of review:
Problems with payment

Preferred solution: Full refund

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